Terms & Conditions

  1. ELIGIBILITY
  2. The VIP Terminal Service is available to all passengers
  3. DESCRIPTION OF VIP TERMINAL SERVICE
  4. Passengers booking this service will be shown to the Lounge. Prior to departure, check-in, security screening, baggage handling, passport and customs formalities will be handled by the VIP Terminal staff. Passengers are offered complimentary drinks and snacks before being escorted to their aircraft in a private vehicle. Upon arrival, VIP guests may choose to either stay in the Lounge or simply walk through to their private vehicle where their luggage will be delivered.The Lounge shall be open ninety (90) minutes before a flight’s scheduled time of departure and thirty (30) minutes before a flight’s scheduled time of arrival.
  5. CANCELLATION
  6. A VIP Terminal Service reservation may be cancelled within forty eight (48) hours from confirmation of reservation.If a cancellation is requested more than forty eight (48) hours from confirmation of reservation, but up to twenty four (24) clear hours prior to the day on which the service has been reserved, a service charge for refund applies. The service charge is equivalent to 50% of the cost of the service booked or fifty euro (€50), whichever is the lower. A passenger shall not be entitled to any refund if a cancellation is requested less than twenty four (24) clear hours prior to the day on which the service was reserved, or a passenger no show.The VIP Terminal reserves the right to reject a reservation if availability or operational capacity does not permit for such service to be confirmed. Any official state business or security requirements at the Airport shall take precedence over all VIP Terminal Service reservations.
  7. GENERAL CONDITIONS
  8. Passengers shall only be entitled to access the VIP Terminal on presentation of a valid Identity Card or Passport.Up to two children under twelve (12) years of age can make use of the VIP Terminal per service (not per person) on a complementary basis when travelling with paying accompanying adults. If children are over the age of twelve (12)years or exceed the amount of two (2) children per service, standard fees will apply.